We are excited to introduce you to the latest version of Dashworks, 5.2! This release was focussed on improving the user reporting experience and building out some Evergreen project management features to support the Windows 10, Office 365, BAU application and hardware refresh activities managed perpetually within large organisations. As always, it is thanks to the insightful feedback provided by our customers that has helped drive product innovation and make the drive towards IT transformation and Evergreen IT management a possibility with Juriba Dashworks!
Feb 5, 2018 7:45:00 AM / by Barry Angell
2018 started with a bang for those in cyber-security — and almost everyone else running a device that uses an Intel, AMD or ARM chip made from the mid-nineties till today. News broke (and spread like wildfire) that three security flaws, named Spectre (Variant 1 and 2) and Meltdown, could be exploited by ransomware and other malicious code to extract sensitive information by utilizing the chip's way to speed up processing.
The intricacies of how this works and why this has not been made known before have been discussed at large by much bigger cyber-security experts than myself. After giving you the must-know facts about Spectre and Meltdown, I'd much rather focus on who's affected, how to fix it, at what cost, and how to prepare for the future when other decades-old flaws are found.
Dec 14, 2017 2:41:29 PM / by Barry Angell
The quality of customer service has a massive impact on how consumers interact with the service provider — whether that provider is an internal department, an outsource partner, or a company providing goods and services externally. Studies have shown that one out of two customers will stop doing business with a company because of a poor service experience.
That is why most consumers, 71% in fact, prefer firms that give them the ability to solve most service issues on their own. While this might not surprise you, it might shock you to know that an astonishing 38% of consumers would rather clean a toilet than speak to a customer service representative!
Nov 20, 2017 7:03:00 AM / by Barry Angell
Last week, we spoke about how to negotiate a successful Windows 10 or Office 365 migration deal with a service integrator. But what happens once the contracts are signed? Should you sit back and let them take the reigns completely or is there something you can do to ensure the success of this project?
Some enterprises assume that because they just hired an expert organization to take this project off their hands, they can simply drop the ball and let the integrator pick it up and run with it. But while your outsourcer brings a tremendous value to the table, it is completely unrealistic to expect that they will do the best job possible without associated input from your side.
Oct 9, 2017 7:13:00 AM / by Barry Angell
One of the most frequent questions we get when we talk to potential customers about tooling is: "What about Microsoft Upgrade Readiness? How does Dashworks compare to that?" It's a very valid question since the Microsoft tool is available free of charge and also built by Microsoft. Since no one knows Windows 10 as well as Microsoft does, one can assume that they also know how to best ready and deploy it using proven industry practices.
Jul 12, 2017 8:17:00 AM / by Barry Angell
According to the latest Gartner Report, 85% of enterprises are planning to migrate to Windows 10 by the end of 2017. I think this number won't pan out to be that high because realistically, IT Transformation project of this size and complexity take anywhere from 44 to 124 man-weeks to complete and large organizations aren't as far along in their readiness tasks as they think they are,
But regardless of whether 70% of businesses complete their upgrade, or 85% of them are able to tackle the majority of the rollout this year, many organizations are becoming serious about starting as soon as possible! One of the biggest hurdles that project managers face when trying to get out of the gates fast, is that they struggle with understanding what they are getting themselves into. And rightfully so. For example,
- How are you going to put together a project budget if you have to base it on a vague idea or a guesstimate?
- Do you know exactly how many of your PCs are compatible, can be refurbished, or need to be replaced?
- How many, and which resources you need if you don't know how many applications you will need to test, rewrite, or retire?
Most project managers don't have any means to get this kind of information at the start of the project. This creates a classic catch-22 situation: To kick off the project, you need budget and resources, but to get budget and resources, you need to know what you are dealing with. That's why we have partnered with HP, HPE, DXC and BDNA to build a low cost, fast value technology service to provide our clients with a full, simple to understand Windows 10 Assessment. Today, we want to share some of the real-world findings from these assessments, to help inform your decisions and hopefully ease the planning process.
Jun 29, 2017 8:02:00 AM / by Barry Angell
(Updated: This article was updated September 15th, 2017 to reflect the terminology changes. Please also note that Microsoft has extended support for versions 1511, 1607, 1703, and 1709 for an additional 6 months for all enterprise and educational customers.)
You probably heard about the malware attack WannaCry 2 just a few weeks ago that held 200,000 computers in more than 150 countries, including devices at the Britain’s National Health Service, at ransom. The thing is, this attack was entirely preventable — and I am not speaking about the NSA or WikiLeaks. Microsoft issued a fix for this vulnerability days before it spread like wildfire.
Unfortunately, cybercrime and data breaches are becoming the norm. According to the Global Economic Crime Survey, 32% of companies said they were the victims of cybercrime in 2016. Because we are relying more on data and connectivity, the consequences of cybercrime are severe — costing us up to $2 trillion by 2019. These increased security threats have affected Windows 10 in two ways:
- First, Microsoft significantly improved the security of Windows 10 and designed the new OS as a Windows-as-a-Service (WaaS) — forcing enterprises as well as other customers to update frequently and often. As we have seen from the WannaCry attack, a safe OS version isn't doing you any good unless you have it installed.
- Secondly, the improved security measures and the continuous commitment to fixing vulnerabilities are significant drivers for enterprise adoption — making it the fastest adopted operating system yet.
To maintain Windows-as-a-Service, Microsoft releases new feature releases twice a year and monthly quality updates which are managed by servicing channels.
Jun 19, 2017 12:00:00 PM / by Barry Angell
According to Gartner, 85% of enterprises are planning to get their Windows 10 migration under way before the year is out — making the newest version of Microsoft's operating system the fastest adopted release yet. While most of this velocity is driven by increasing security concerns, Jason Leznek, Director of Windows Commercial Product Marketing, believes it is more than that:
"We designed Windows 10 to be the most secure Windows ever, ease management efforts and create more personal and productive computing experiences across devices. Customer satisfaction is at an all-time high because of the security and productivity features, which are behind the strong adoption and overall satisfaction."
And to fuel the enthusiasm about Windows 10, Microsoft commissioned Forrester Consulting to conduct a cost-benefit analysis on the subject which we want to take a closer look at today.
May 4, 2017 8:03:00 AM / by Barry Angell
Bill Schmarzo, the CTO of Dell EMC Services, a.k.a. the “Dean of Big Data” and the author of several books on the same subject, recently published an interesting article entitled Driving Digital Business Transformation. In his article, he mentioned how he starts every client relationship by asking about the organization's effectiveness of leveraging data and analytics to power the business." He does this because his client's answers often reveal crucial information about the organization's ability to achieve digital business transformation.
As tidal-shift megatrends, such as social networks, mobile, cloud, and big data transform every aspect of our lives, organizations must adapt their key business processes to deliver the exceptional customer experiences their consumers have come to expect. Only those companies that adapt fast enough and stay sufficiently agile will leap ahead of their competition. The rest will wither away. That is what Digital Business Transformation is all about.
May 1, 2017 8:03:00 AM / by Barry Angell
It's finally here: After years of putting up with that outdated system, you've finally got the green light for switching to Office 365, implementing a new platform like Windows 10, or rolling out a new communication technology like Skype for Business across your business unit.
You can't wait to get your hands on that new tech that you know will make your job easier and your employees more productive. But beware, it's easy to focus on the greener pastures ahead and become impatient with the rollout, or even take matters into your own hands. Can you really do this quicker yourselves as a business unit, and is that the right approach for your organization. Often, if you don't work with IT on the implementation, it can have disastrous consequences for all involved.
The most successful IT migration projects are those that strike a balance between IT control and business demand. So before we dive deep into what line-of-business managers should demand from IT, let's look at why this partnership is so vital to IT transformation success.