With so many Enterprises stuck on version 1809 of Windows 10, it is not surprising to see organizations looking towards the open market to find a solution to the ongoing Windows 10 update problem. Microsoft has a well-oiled pitch to leverage Desktop Analytics as the means for managing this sometimes complex upgrade process. Upon first glance, their proposal makes a lot of sense: it is a free Microsoft-developed service that is specifically designed to provide "insight and intelligence for you to make more informed decisions about the update readiness of your Windows clients."
However, many large organizations find out very quickly that, while the tool gives useful data, it is by no means sufficient to manage the entire process. This leads to a lot of wasted time and resources and, of course, frustration. Today, I want to map out the delta between Desktop Analytics and Juriba Dashworks, a dedicated Windows Servicing Management tool, and provide our recommendations for how you can still utilize Microsoft's free service in the most efficient way. To do this, I want to compare some of the functionality side by side. This won't be an exhaustive list, but it will touch on the key aspects.