LONDON, 2 July 2018 -- Juriba has announced that its flagship software Dashworks has been accepted into the G-Cloud 10 framework, part of the UK Government’s digital marketplace.
Feb 14, 2018 2:15:32 PM / by Barry Angell
If you look at how IT traditionally spent its investment dollars, there would be a distinct requirement for a positive return on investment by the end of the first three years. Many were long-term IT investments that would determine how you would operate in the next ten to twelve years, and resulted in the definition of many established IT management practices.
But those ancient IT processes and policies used to manage legacy apps are inadequate to handle modern technology updates. Today, most enterprises are much more agile, having moved applications into the cloud, or utilizing the power of Software-as-a-Service. However, most are still maintaining a layer of dinosaur legacy applications and other mission-critical on-premise software in massive data centers. Since most IT organizations are unable or unwilling to change how they manage IT, they still use IT processes and policies that date back more than twenty years!
Dec 14, 2017 2:41:29 PM / by Barry Angell
The quality of customer service has a massive impact on how consumers interact with the service provider — whether that provider is an internal department, an outsource partner, or a company providing goods and services externally. Studies have shown that one out of two customers will stop doing business with a company because of a poor service experience.
That is why most consumers, 71% in fact, prefer firms that give them the ability to solve most service issues on their own. While this might not surprise you, it might shock you to know that an astonishing 38% of consumers would rather clean a toilet than speak to a customer service representative!
Sep 27, 2017 5:51:16 PM / by Barry Angell
This article was also published on The Technology Record magazine here.
You know you are in a pickle when you are six months into your migration project and you still haven’t gotten any numbers on the board. As the responsible project manager, you are frustrated. There are a thousand questions running through your head: What went wrong? Where did the time go? What can I do to get this back on track? Is there a way I can accelerate this to get back on schedule? Should I increase the number of resources dedicated to this project?
Throwing more people at it certainly seems like the right thing to do. After all, you need to be seen to be doing something! This is the route that many a project manager has trodden! But what most project managers have come to realize after the fact is that throwing more people at it doesn’t always translate into a faster project. Only automation and appropriate tooling will do that.
Sep 6, 2017 4:51:05 PM / by Barry Angell
When it comes to technology, one thing is true: change is constant. In fact, technology today is changing faster than ever before. It changes the way we pay, shop, interact with other people, and even how we work. For businesses, this means they have to adapt — and fast — to exceed their shoppers' expectations by providing an outstanding omni-channel and digitally supported customer experience. Companies across all industries have to constantly push the innovation envelope to reach new customers and keep existing ones from wandering off to the competition.
Despite the political and economic uncertainties within the past 12 months, CEOs around the globe are prioritizing growth (58%) — a huge jump from last year's 42%. These growth innovations to improve customer experience and save costs are commonly known as "Digital Business Transformation" and often target a plethora of opportunities to outpace your competitors and reap untold savings. But achieving successful transformation is a journey full of potential roadblocks. In this blog we look at what those roadblocks are, and how to avoid them.
Getting a new work PC should be a “magical experience for an employee,” as it shows the employee that he or she is valued and that the organization is investing in his or her productivity and user experience — at least according to Microsoft's marketing material. You might think that this refers to working in Windows 10 or Office 365, but the software giant is taking it even one step further: to the unboxing of a brand new PC!
Microsoft recently announced a new zero-touch, self-service deployment service called AutoPilot. It sets out to empower IT to customize the Windows 10 out-of-box-experience. This announcement does not come entirely unexpected as the last Windows 10 updates already included enhancements and improvements to prepare for this step.
Also part of the announcements were exciting Mobile Device Management enhancements as well as the new Device Health features (agent to optimize UX on Windows) in Windows Analytics.
May 4, 2017 8:03:00 AM / by Barry Angell
Bill Schmarzo, the CTO of Dell EMC Services, a.k.a. the “Dean of Big Data” and the author of several books on the same subject, recently published an interesting article entitled Driving Digital Business Transformation. In his article, he mentioned how he starts every client relationship by asking about the organization's effectiveness of leveraging data and analytics to power the business." He does this because his client's answers often reveal crucial information about the organization's ability to achieve digital business transformation.
As tidal-shift megatrends, such as social networks, mobile, cloud, and big data transform every aspect of our lives, organizations must adapt their key business processes to deliver the exceptional customer experiences their consumers have come to expect. Only those companies that adapt fast enough and stay sufficiently agile will leap ahead of their competition. The rest will wither away. That is what Digital Business Transformation is all about.
May 1, 2017 8:03:00 AM / by Barry Angell
It's finally here: After years of putting up with that outdated system, you've finally got the green light for switching to Office 365, implementing a new platform like Windows 10, or rolling out a new communication technology like Skype for Business across your business unit.
You can't wait to get your hands on that new tech that you know will make your job easier and your employees more productive. But beware, it's easy to focus on the greener pastures ahead and become impatient with the rollout, or even take matters into your own hands. Can you really do this quicker yourselves as a business unit, and is that the right approach for your organization. Often, if you don't work with IT on the implementation, it can have disastrous consequences for all involved.
The most successful IT migration projects are those that strike a balance between IT control and business demand. So before we dive deep into what line-of-business managers should demand from IT, let's look at why this partnership is so vital to IT transformation success.
Feb 1, 2017 1:23:47 PM / by Barry Angell
On October 15th of 2016, Microsoft released Windows Server 2016. There's been a lot of buzz about the new release, and with good reason! The latest version of the Microsoft server operating system adds some much-needed functionality to Windows environments, as well as a few key security features that previous versions were lacking. If you're not sure whether the hype train is worth getting on, then buckle up.
Here are the top features of Windows Server 2016 that, in our opinion, make it well worth the excitement.
According to Gartner, worldwide IT spending is expected to reach $3.5 trillion in 2017 — representing a modest annual growth of 2.9%, which is mostly driven by new software purchases ($357 billion) and the cost of IT services ($943 billion).
That is a lot of money, especially if previous ascertations that 80% of enterprise IT budgets are not directly contributing to enhancing your competitive advantage or growing your business remain true, and are being used to simply keep the lights on!
But while we might have been able to accept that as a fact of life in the past decades, times are changing!
Historically, purchasing expensive hardware, servers and other costly equipment using Capital Expenditure, and stretching the investment as far as it could go before replacing, made financial sense.
However, now with technology infrastructure demand evolving much faster, and the requirement for a consistent and understandable IT budget, that calculation will not add up anymore. Aging infrastructure brings a lot of hidden costs as it results in performance degradation, rising maintenance costs, energy inefficiencies and much more, resulting in the kind of boom-bust budgeting of the past decade.