There are a lot of factors that can determine the success of an enterprise IT migration project. These massive initiatives take a lot of planning, time, and money — and a lot can go wrong.
One of the biggest risks is low user adoption. By leveraging Juriba's IT Migration Management Tool, Dashworks, you get out of the box self-service functionality that can involve your end users throughout the entire process, so they perceive the migration as something that is done with them, not to them.
The self-service capabilities enable the users to confirm, deny, or add information about their device and software which often adds a layer of context that is crucial in the migration process.
In a previous blog post we discussed the benefits of this capability in more detail, but today we want to focus on how you can set it up in the Dashworks tool itself.