Gartner’s latest report, Microsoft Intune: The Top 10 Challenges. offers crucial insights for organizations looking to optimize their endpoint management strategies. Whether you're already using Intune or considering migration, understanding the common challenges and how to address them can significantly impact your success. Below, I summarize the report's key takeaways and actionable recommendations to help guide your approach to modern endpoint management.
Moving beyond legacy practices
One of the biggest hurdles to successful Intune adoption is the reluctance to move away from traditional endpoint management practices. According to Gartner, organizations must not simply replicate their legacy processes within Intune. Instead, they should adopt a cloud-first approach that helps reduce complexity and unlocks the full potential of modern management, driving efficiency and agility across your IT operations.
Navigating Intune’s tiered licensing structure
Intune's tiered licensing model (Plan 1, Plan 2, and Suite) introduces some complexity, particularly for companies needing more advanced features. Gartner recommends that organizations carefully evaluate the cost-effectiveness of Intune’s native add-ons versus third-party solutions. In many cases, specialized tools may offer better value and functionality, especially when it comes to capabilities beyond basic management.
Overcoming gaps in advanced orchestration and deployment
For organizations planning to fully replace their existing endpoint management tools with Intune, Gartner highlights some gaps in functionality, such as advanced orchestration, application maintenance windows, and large-scale deployment capabilities. To bridge these gaps, Gartner suggests leveraging complementary solutions like Microsoft Endpoint Configuration Manager (MECM) or third-party tools. These additions can help meet more complex endpoint management needs and ensure smoother transitions.
Addressing reporting latency and visibility challenges
Another challenge with Intune is its reporting latency and limited real-time visibility, which can hinder operational monitoring and decision-making. Gartner advises organizations to explore additional tools for near-real-time analytics and enhanced digital employee experience to overcome these limitations. By integrating specialized tools, you can gain deeper insights into your endpoint management processes and respond faster to issues.
Enhancing policy targeting and governance controls
While Intune offers many capabilities, its policy targeting and governance controls fall short compared to traditional management tools. To overcome this, Gartner recommends using custom roles and scope tags within Intune or integrating third-party products for more granular oversight and control. This strategy can help you align your policy management with your organizational needs.
Complementing Intune with specialized solutions
For organizations that require advanced application packaging and testing capabilities, Gartner specifically calls out Juriba App Readiness as a valuable complementary solution to Intune. Juriba App Readiness provides robust application repackaging and a third-party patch catalog, allowing you to manage complex application environments more effectively. This is especially beneficial for large-scale application management, where Intune’s built-in catalog may fall short.
Key recommendations for success
To optimize your success with Intune, Gartner recommends the following:
- Regularly evaluate product developments and new features within Intune.
- Prioritize the use of complementary tools to fill functionality gaps.
- Maintain transparent communication with stakeholders to align on operational impacts and strategy.
By following these recommendations, organizations can better navigate the complexities of endpoint management and maximize the value they get from Intune. For enterprises with more complex needs, integrating specialized tools like Juriba App Readiness can provide the extra edge to manage applications at scale, complementing Intune’s capabilities.
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