A few weeks ago, I participated in two interesting sessions at the Microsoft Ignite Tour: one about Microsoft Autopilot, which we have extensively covered in the past, and one about Desktop Analytics, which is the forthcoming upgrade to Microsoft's Windows Analytics telemetry tool. With the release due shortly, we thought we would share some information on this significant update.

Last month, we partnered with Flexera to present the webinar entitled "Time is up for Windows 7: How to position your organization for Windows 10 and beyond" hosted by myself and Adam Jeffries, Senior Solution Engineer at Flexera.

We all know that hindsight is always 20/20. There is probably nothing more frustrating than realizing that you just made a huge mistake, and then looking back and realizing that you should have known that that was a bad idea. But sometimes, we also receive really bad advice that overrides our gut feeling or better judgement.

Whatever caused the misstep, we all learn from mistakes — but it's always easier to learn through someone else's mistakes. So, we compiled below the worst pieces of advice we have ever heard on the topic of managing an effective IT Transformation. This way, if you hear one of these common myths, you'll know to be wary of it and consider it twice.

Last week, I had the pleasure of hosting a webinar with our partner Flexera entitled "Time is up for Windows 7: How to position your organization for Windows 10 and beyond". If you missed it or you had to drop out during it, don't worry — you can access the on-demand version below.

2018 has been be a big year for enterprise IT teams — but for those who still haven't made the move to Windows 10 and adopted a repeatable and scalable Windows-as-a-Service Management framework, 2019 will be even bigger. Most large organizations have completed or already are in the midst the long and challenging journey to migrate tens of thousands of assets onto Windows 10 — having waited more than three and a half years years after the initial launch date for the new OS to work out its kinks.

But with Windows 7 extended support ends in less than a year, enterprises have to kick their efforts into high gear which means the race to start (and finish) these complex IT transformation projects as effectively and efficiently as possible is on. 

However, it is a common misconception that complex projects like these start off with day 1. Well, they do not. They cannot start without necessary groundwork, such as creating a business case, assembling the initial team or getting seed funding — just to name a few to-dos. We call this "Planning for the Plan." It might sound a bit like organizational overkill, but after having readied more than six million assets for successful migration, we know that putting all the levers in the right places before starting your project will ultimately help you accelerate your Windows 10 migration by over 65%!

Over the past few years, we have seen our fair share of failed and dangerously inefficient enterprise attempts to keep Windows 10 and Office 365 Servicing up-to-date. Often, the organization took longer than anticipated to run through the first initial migration, skipped an update to come up for air, just to drown under the workload of the feature update roll out, for which it had vastly underestimated the risk and work effort. Ever worse, these updates are often managed manually, with antiquated and inadequate project management practices!

If you recently tried to find anything on Microsoft Office — for example on the enterprise section of Office.com — you might have noticed that there isn't much mention of Microsoft's on-premise productivity application suite anymore.

The vast majority of Microsoft's marketing communication and sales conversation is about Office 365! This is not an oversight or a temporary marketing campaign — but rather a strategic push to move enterprise customers away from the perpetually licensed Office fat client and onto the subscription-based, always up-to-date Office 365. Moreover, now that Office 2019 is about to be released, many enterprises are asking themselves: "Should we consider Office 2019, or is it not the right time to switch to Office 365 ProPlus?"

Rolling out Office 365 can be very exciting considering the value it will add to your organization in terms of unified communication, collaboration, and business processes! But it can be equally terrifying if you think about all the dependencies of users, mailboxes, delegates, mail archives, public folders, groups, instant messaging, ... the list goes on and on.

After the initial migration is completed, Microsoft will release two larger Office client feature updates and monthly security updates to increase productivity for your end users and tighten security. However, just like Windows as a Service, these larger feature updates will need to be rolled out effectively as they can also be considered a mini-migration.

Last week, we spoke about how to negotiate a successful Windows 10 or Office 365 migration deal with a service integrator. But what happens once the contracts are signed? Should you sit back and let them take the reigns completely or is there something you can do to ensure the success of this project?

Some enterprises assume that because they just hired an expert organization to take this project off their hands, they can simply drop the ball and let the integrator pick it up and run with it. But while your outsourcer brings a tremendous value to the table, it is completely unrealistic to expect that they will do the best job possible without associated input from your side.

On January 14th, 2020, the extended support for Windows 7 ends, which means that enterprises have about 26 months to fully roll out Windows 10. Similarly, Microsoft expects that at least two-thirds of its Office business customers will move to Office 365 by fiscal year 2019. Since a migration project of that size will take, on average, more than 124 man weeks to complete, it is about high time to get serious about upgrading!

According to our own research, only 44% of organizations are set on managing this IT Transformation internally; 28% are about to issue a Request-for-Proposal, 14% have not decided yet, and 14% have already engaged with a service integrator to outsource this massive project.

It is easy to get caught up in Microsoft's marketing message that tells us application compatibility with Windows 10 isn't an issue any more. In fact, Microsoft claims that 99% of all Windows 7 applications run on Windows 10 — based on its extensive telemetry data. As an IT manager responsible for migrating tens or even hundreds of thousands of users to Windows 10, we want to believe it because it would make our life so much easier. We all drank the Kool-Aid.

But unfortunately, the real world doesn't look quite as rosy for our enterprise organizations. I sat down with Greg Lambert, a long time friend and the CEO of our long-time partners Application Readiness, to take a look at some numbers around real-world app compatibility issues that enterprises and other large organizations are facing both with Windows 10 transformation and Windows 10 Servicing, and why they could be so much more difficult today than they were only five years ago. Here is what we found:

When we started talking about the importance of Evergreen IT management in late 2015, there was almost no information out there on this new IT management approach. But within a few months, hundreds of IT professionals were reading the article every month! Now, it has been read more than 20,000 times. Since then, Microsoft and other IT companies have increasingly picked up on the topic and the term has become mainstream. 

You may have heard that Evergreen IT is very beneficial as it increases your IT landscape's security and performance. You may have also heard that it lowers your ongoing IT maintenance costs. But how can you REALLY know how Evergreen IT will impact your IT management? By measuring critical key performance indicators of course!

Today, I will take a look at some of the operational KPIs you will most likely see significant improvement on. While this certainly isn't an exhaustive list, these KPIs were chosen because they visualize the broad potential of benefits Evergreen IT can bring to your IT environment:

Last month, we partnered with Flexera to present the webinar entitled "Time is up for Windows 7: How to position your organization for Windows 10 and beyond" hosted by myself and Adam Jeffries, Senior Solution Engineer at Flexera.

Last week, I had the pleasure of hosting a webinar with our partner Flexera entitled "Time is up for Windows 7: How to position your organization for Windows 10 and beyond". If you missed it or you had to drop out during it, don't worry — you can access the on-demand version below.

It's been a long time coming, but it is finally here — our brand-new Windows-as-a-Service Management Project Plan Template! And I am thrilled to finally share with you some details on it.

This brand-new project plan template is the sequel to our extremely successful Windows 10 Enterprise Migration Project Plan that was originally published in September of 2015. While the previous project plan focused on the initial migration to Microsoft's new operating system, this new project plan enables technology executives, IT pros, and BAU managers to plan and execute their ongoing Windows-as-a-Service update management in the most effective way possible.

LONDON, 2 July 2018 -- Juriba has announced that its flagship software Dashworks has been accepted into the G-Cloud 10 framework, part of the UK Government’s digital marketplace.

If you look at how IT traditionally spent its investment dollars, there would be a distinct requirement for a positive return on investment by the end of the first three years. Many were long-term IT investments that would determine how you would operate in the next ten to twelve years, and resulted in the definition of many established IT management practices.

But those ancient IT processes and policies used to manage legacy apps are inadequate to handle modern technology updates. Today, most enterprises are much more agile, having moved applications into the cloud, or utilizing the power of Software-as-a-Service. However, most are still maintaining a layer of dinosaur legacy applications and other mission-critical on-premise software in massive data centers. Since most IT organizations are unable or unwilling to change how they manage IT, they still use IT processes and policies that date back more than twenty years!

The quality of customer service has a massive impact on how consumers interact with the service provider — whether that provider is an internal department, an outsource partner, or a company providing goods and services externally. Studies have shown that one out of two customers will stop doing business with a company because of a poor service experience.

That is why most consumers, 71% in fact, prefer firms that give them the ability to solve most service issues on their own. While this might not surprise you, it might shock you to know that an astonishing 38% of consumers would rather clean a toilet than speak to a customer service representative!

This article was also published on The Technology Record magazine here.

You know you are in a pickle when you are six months into your migration project and you still haven’t gotten any numbers on the board. As the responsible project manager, you are frustrated. There are a thousand questions running through your head: What went wrong? Where did the time go? What can I do to get this back on track? Is there a way I can accelerate this to get back on schedule? Should I increase the number of resources dedicated to this project?

Throwing more people at it certainly seems like the right thing to do. After all, you need to be seen to be doing something! This is the route that many a project manager has trodden! But what most project managers have come to realize after the fact is that throwing more people at it doesn’t always translate into a faster project. Only automation and appropriate tooling will do that.

In the last few years, enterprise IT departments have faced a unique set of challenges: On the one hand, they have morphed from a supporting entity to a business enabler, and are maintaining increasingly complex IT landscapes whilst battling significantly larger cyber security threats than ever before. On the other hand, they have to manage more change with fewer resources and stagnant or minimally-increasing budgets.

A few weeks ago, we spoke about the Digital Workplace and how it came a long way from being an abstract concept that a lot of companies saw value in, but did not have the technology to support their needs properly, to becoming a reality for a lot of enterprises as they embraced server-hosted virtual desktops.

As organizations are now embarking on their Windows 10 migrations, as well as considering Evergreen IT as a long-term IT goal in order to become more agile, scalable and flexible, Virtual Desktop Infrastructure is experiencing a technology-induced revival. It's been a much slower adoption than many analysts expected, but more companies are now virtualizing desktops than ever before!

Gartner expected the hosted virtual desktop market to grow to 76 million users by the end of this year. And it seems the growth is not slowing down anytime soon. Most analysts forecast anywhere from 8.9% CAGR (IDC for the entire VCC market) up to 27% (depending on the analysts' definition of VDI) during the period 2016-2020. 

As more and more enterprises are starting to embrace Virtual Desktop Infrastructure to save costs, tighten security and improve manageability and compliance as well as give their employees more device flexibility and accessibility options, many fail to consider the generational change in the workforce that is happening right now. 

Traditionally, User Acceptance Testing (UAT) is performed at the end of a long software development cycle by the intended audience under real-world conditions. By then, engineering has performed a battery of technical tests to ensure the software works as expected. However, in some cases, engineering's understanding of the business requirements and user needs versus what the user was actually looking for are two very different things. This is where UAT usually comes in.

Today, we are wrapping up our 3-part blog post series about Evergreen IT by taking a closer look at software catalogs.

(If you have missed the previous blog posts you can find them here: Software Asset Lifecycle Management - Dream or Reality as well as How Important Is Application Normalization For Your Next Windows 10 Migration And Evergreen IT?)

As your organization evolves, and demand for business flexibility increases, the proliferation of applications each end user works with tends to grow in volume as well. Consequently, your IT department works to cope with an increasingly complicated application environment, and you begin to dream of initiating a Software Asset Lifecycle Management project that will bring order to the chaos. 

What’s the name of that application Employee A is running on her desktop? Is it the same as the similar title running on another computer by Employee B in a nearby department? You cannot get an accurate idea of how much software you have deployed if you don’t know the names and locations of each installed application.

If software is not named consistently, you might see one copy that includes the name of the vendor and another that has a truncated or abbreviated version of the same name, or a different vendor entirely (think Macromedia and Adobe - both now Adobe Systems). It might seem like you have five applications when actually you only have five names for the same thing.

A stressed out, harried IT department is a sign that your organization has bitten off more than it can chew. There’s no need to have circumstances lead to the point where your IT professionals are pulling out their hair in frustration and growing ragged from lack of sleep because of the burden that comes from launching one big bang project after the other.

Instead, gradual, incremental changes to your mission-critical software assets will be much more effective and will help your organization stay on track. Many larger organizations have recognized this not only as a possible way to gain a long-term competitive advantage but also a way to significantly cut cost and resources. 

In this 3-part series, we are exploring vital stepping stones that pave the way to achieving this. Last week, we talked about software asset lifecycle management, and today we will look into application normalization. In a few days, we will take a closer look at software cataloging. With that in mind, you may be wondering how important application normalization is to your Windows 10 and Evergreen IT projects.

Today, enterprises need to be able to adapt faster to changing environments to fend off competitive pressure; they need to be able to grow faster or scale back when needed — all while reducing costs and increasing the value of the services offered.

There is not a week that goes by where I don't have at least one conversation about Evergreen IT or managing IT change as "Business as Usual" with prospects, customers or partners. 

The demand for managing information technology assets on a continual basis reflects a natural consequence of software developments (e.g., cloud computing, software-as-a-service) as well as changing business demands. Think about your Apple or Android phone constantly updating applications in the background, or Windows 10 and its regular patches.

But back in the corporate world, the requirement for control of the environment is a significant hurdle to adopting the most adaptive change methodologies. Imagine if an untested change brought down your main trading application! The challenge is how to take a better approach but retain control. Ideally, Evergreen IT results in increased efficiencies, more agility and better scalability across the entire enterprise. For example, IT transformations could be managed in an agile fashion (business as usual), rather than in one-off big bang migration projects. 

Let me start by explaining that I have spent a significant part of my career in the application packaging space, and currently work for a company called Revacom who are an application packaging expert.

At Revacom we support the application packaging for multiple large OS rollouts across different enterprise organizations. In most of these projects, the applications are the major blocker to deployment progress. 

 With the Windows 2003 Server end of life time bomb now passed on July 14^th 2015, we thought we would take the time to document our advice for Server 2003 migration project planning activities based on our own server migration experience. Download our Server 2003 Project Plan for free.

2018 was the busiest year for our development team here at Juriba so we thought it might be useful to put out a summary of the major changes. As customer requests for functionality grow so does the product, hence the increasing need to provide more updates, more frequently, and the release of two major new versions of Dashworks (5.2 and 5.3).

With Windows 7 approaching end of support in January 2020, most enterprises are accelerating plans to migrate to Windows 10 in 2018 to take advantage of the new or improved cyber-security capabilities, and avoid an expensive custom support agreement  with Microsoft. However, at this time, fewer organizations than expected have taken the plunge because they dread the Windows-as-a-Service servicing model that requires continuous upgrades and a more agile, Evergreen IT management approach.

Ahead of the game is Pillsbury Winthrop Shaw Pittman LLP, an international law firm recognized by the Financial Times as one of the Most Innovative Law Firms three years running. Today, I want to share a little sneak peek at our latest customer case study and tell you the story of how Dashworks transformed this dreaded Windows 10 migration experience into an IT Transformation initiative that the 700+ lawyers and their staff could not only get behind, but actively participate in!

Rolling out Office 365 can be very exciting considering the value it will add to your organization in terms of unified communication, collaboration, and business processes! But it can be equally terrifying if you think about all the dependencies of users, mailboxes, delegates, mail archives, public folders, groups, instant messaging, ... the list goes on and on.

After the initial migration is completed, Microsoft will release two larger Office client feature updates and monthly security updates to increase productivity for your end users and tighten security. However, just like Windows as a Service, these larger feature updates will need to be rolled out effectively as they can also be considered a mini-migration.

The Juriba team

Juriba was formed in 2008 by a team of industry veterans who have spent their lives managing, operating and migrating enterprise desktops and infrastructure.

It's hard to believe, but on October 15, 2018 Juriba turned 10 so we thought we'd write about our journey! It all started in 2008 from Julia Bell's (our Chief Operating Officer) house and 7 million assets migrated later, Juriba has achieved 10 years in business. We thought it would be nice to celebrate with all our readers by listing our key milestones in this blog post.

More than 26,000 people from 100 different countries attended the biggest Microsoft event for IT professionals and enterprise developers, Microsoft Ignite 2018 in Orlando. Our Juriba team was there as well, listening to keynotes and announcements, meeting with partners and hearing about lots of exciting new product developments and announcements! In case you didn't manage to get yourself a ticket (they sold out shortly after being released) or you were busy meeting fellow IT Pros, don't worry, we've got you covered! Keep reading to discover everything you need to know about Ignite 2018. You can also watch the on-demand sessions here.

Please note: This article was first published on the Ivanti Women in Tech blog. 

I am the co-founder and COO of enterprise technology company Juriba, and a technologist with more than 20 years experience. I am also a woman. I consider the ongoing discussions around women entering and thriving in technology very important. But I have a confession to make: I also find it slightly mystifying. Maybe because I am fortunate enough to have partners and colleagues who are always both supportive and professional, I'm never made to feel any different.

Or maybe I just always saw myself as a PERSON in technology rather than a woman in technology — an attitude that I hope, in time, all men and women in technology will come to hold about themselves and each other. But currently, not everyone is that lucky.